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Hospitality consulting is a broad term used to describe consultants who help hospitality businesses improve services and operations to meet the needs of customers and improve the business’s bottom line. Some hospitality consulting firms provide end-to-end services, while others, such as Thrive Liquor & Cannabis Advisors, specialize in a small but important corner of the hospitality industry – licensing. Many types of businesses work with hospitality consultants, including hotels, resorts, restaurants, theme parks, entertainment venues, and casinos.
Casinos offer much more than gambling. First and foremost, they are entertainment and leisure facilities. In addition to gambling, casino facilities may include restaurants, catering, bars, lounges, live entertainment venues, and accommodations, all of which have specific licensing needs.
Casinos benefit from working with Thrive Advisors because we provide many hospitality licensing and operations services casinos require:
- Liquor and cannabis licensing
- Food licensing
- Entertainment venue licensing
- Municipal licensing
- Compliance audits and training
- Start-up and project/renovation licensing planning
Hospitality Consulting & License Management Efficiency
The old saying “Too many cooks spoil the broth” is as true in casino licensing as it is in the restaurant kitchen. The more consulting firms that manage a casinos licenses, the higher the likelihood of redundancy, inefficiency, and miscommunication. By working with one hospitality licensing firm, casino stakeholders and managers have one point of contact, increase efficiency, coordination, and accountability while saving time, frustration and money!
Read about Thrive Advisors hospitality consulting services.
Hospitality Licensing Compliance & Training
Casinos also work with hospitality consulting firms to develop compliance plans and training, once licenses have been approved. Most hospitality-related licenses have compliance requirements that must be met, not only when applying for the license, but for as long as you have the license. Compliance missteps happen in an environment of complacency. Complacency can affect your license status, which can ultimately impact your livelihood.
Thrive Advisors recommends annual or quarterly compliance audits, compliance manuals and training to ensure licensing rules are met. Managers and employees are a casino’s first line of defence against compliance breaches that can result in fines, license suspensions or worse, license cancellations.
Compliance audits are useful for identifying license breaches that may go unnoticed by employees and even managers, so that the breach can be resolved before it comes to the attention of municipal or provincial license enforcement officers. During a compliance audit, a Thrive consultant puts on a “compliance and enforcement hat” and inspects the casino and its various hospitality businesses to make certain they are running in compliance with municipal or provincial licensing rules. A compliance audit includes compliance actions and recommendations.
Compliance training is a crucial part of compliance-proofing a casino. Compliance should be an integral part of employee acquisition, onboarding and training. Training manuals can include compliance requirements for each type of license, compliance checklists, and compliance breach reporting procedures.
Thrive Advisors: One-Stop Casino Hospitality Licensing
Thrive Liquor & Cannabis Advisors makes casino hospitality licensing easy! By working with one hospitality consulting firm , license management is more efficient and coordinated. Our consultants understand BC provincial and municipal licensing requirements and have many years of experience working for hospitality and tourism businesses in BC.